Shipping policy

# Shipping Policy **Last Updated: December 04, 2025**

### Order Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding Chinese public holidays). You will receive a shipping confirmation email with tracking number once your order ships.

### Shipping Rates - Free standard shipping on orders over US$50(Excluding remote areas) - Orders under US$50: US$9.99 worldwide flat rate - Expedited shipping (DHL/FedEx/UPS): calculated at checkout

### Estimated Delivery Time (starts after shipping) - Standard shipping: 8–20 business days - Expedited shipping: 4–8 business days

Delays may occur due to customs, holidays, or carrier issues.

### International Customs & Duties Import duties, taxes, and customs fees are the customer’s responsibility and are paid to your local customs authority upon delivery. We recommend checking with your local customs office for current rates.

### Address Issues Please ensure your shipping address is correct at checkout. We cannot modify addresses after dispatch. Returned packages due to incorrect/undeliverable addresses will require the customer to cover reshipment costs.

### Lost or Delayed Packages If your package has not arrived within: • 35 days (standard shipping) • 15 days (expedited shipping) from the shipping date, contact us at manager@eyelashesbysabrina.com. We will help file a claim or arrange reshipment/replacement at our discretion.

### Delivered but Missing / Damaged Once tracking shows “delivered”, liability transfers to the recipient. If you believe it was stolen or misdelivered, please contact your local carrier first. We will still assist with any available claim. For damaged items, email photos within 7 days to manager@eyelashesbysabrina.com for a free replacement or refund.

### Questions? Email: manager@eyelashesbysabrina.com We reply within 24 hours.